Work
ShipperGuide
Loadsmart · Staff PM
Leading a Pre-PMF Mid-market TMS team, coordinating GTM efforts and Product strategy.
Fleet Programs
Loadsmart · Product Lead
Created and scaled private and dedicated fleet programs for large shippers with complex operations. Product design from discovery to scale, including legacy system integrations and dynamic pricing. Multiple enterprise clients operating at scale.
Integration Platform
Loadsmart · Staff PM
Built the integration layer connecting Loadsmart with clients' ERPs and TMS systems — APIs, webhooks, and enterprise connectors. Significantly reduced onboarding time for new clients.
Customer Success Platform
Movidesk
Product management focused on competitive differentiation and retention. Helped structure the product that contributed to the company's Series A round.
Life-OS
Side project · Next.js, Supabase, Claude API, Tailwind
Personal system for managing finances, habits, planning, and analytics. A full production app built from scratch using AI as development partner.
andrescaff.com
Next.js, Tailwind, Claude Code, Vercel
This site. Designed and built entirely with Claude Code, from branding to deployment.
Design Studio Website
Client project · Next.js, Tailwind, Vercel
Institutional website for an interior design studio. From concept to deploy using AI tools.
CS Meetup Brasil
Community project · 2017–2020
Started as 1 event in 1 city. Grew to 23 events across 13 cities with 32 volunteers. Created the Customer Success community that didn't exist in Brazil.
Cliente Cast
Podcast · 60+ episodes
Podcast about Customer Success and CX in Brazil. 60+ episodes with industry leaders.
Ontrack
Startup · Co-founder
Customer Success startup. Co-founded, raised an angel round. First experience building a company from scratch.
Top 100 CS Professionals
Recognition · 2020
Selected by public vote among Customer Success professionals worldwide. By Success Coaching.